Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving a reason.

The cancellation period is fourteen days from the day on which you or a third party named by you that is not the carrier took ownership of the goods – in the event of multiple goods, the most recent one.

To exercise your cancellation right, you must inform us, the company A & O GmbH, managing directors Achim Kreis and Heike Kreis, Elisabeth-Selbert-Straße 5, 63110 Rodgau - Dudenhofen, phone: 0 61 06/2 90 99-43, fax: 0 61 06/2 90 99-40, e-mail:, by means of a clear declaration (e.g. a letter sent by post, a fax or an e-mail) of your decision to cancel this contract. You can, but do not have to, use the attached sample cancellation form (PDF download).

To meet the cancellation deadline, it is sufficient for you to send the notification of your exercising of the cancellation right before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we must repay to you all payments we have received from you, including delivery costs (with the exception of additional costs arising from your having chosen a type of delivery other than the lowest-cost standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received your cancellation of the contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly otherwise agreed with you; under no circumstances will you incur charges as a result of this repayment. We can refuse to make the repayment until the goods have been returned to us or until you have provided proof that you have sent the goods back, depending which of these points in time is earlier.

You must send back or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods back before the period of fourteen days expires. You bear the direct costs of returning the goods, or if the condition of the goods means they cannot be sent normally by post, you bear the direct costs of returning the goods to the amount of EUR 30.00. You must only pay for any loss in value of the goods if this loss in value is due to an unnecessary handling of the goods to check their condition, properties and functioning.

– End of cancellation policy –

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