Help

Our help pages describe various topics relating to our Daimler Buses print shop. If you cannot find the answer you are looking for on our help pages, please contact us using the contact form or discuss problems directly with the brand manager. You will find more information at the end of this document.

 

Frequently asked questions

  1. 1. Offer / ordering parties / contractual partners
  2. 2. Registration
  3. 3. Login
  4. 4. Search
  5. 5. Ordering
  6. 6. Your orders
  7. 7. Change password
  8. 8. Delete account
  9. 9. Contact form for problems
  10. 10. Supplier/operator
  11. 11. Provider/Daimler Buses

 

 

1.  Offer / ordering parties / contractual partners

 

1.1.  What is offered in the Daimler Buses print shop?

The Daimler Buses print shop contains useful print materials such as brochures, flyers, posters, folders etc. for the Mercedes-Benz and Setra Buses and Coaches brands, our OMNIplus service brand and the BusStore used vehicle brand.

 

1.2. Can anyone place an order in the Daimler Buses print shop?

In principle yes, but you must register before you can place your first order. This is the only way to ensure that the order can be dispatched reliably and that information can be provided about the dispatch status.

 

1.3.  Who is the contractual partner in the Daimler Buses print shop?

In the event of an order, A&O GmbH is the customer’s contractual partner. The entire order process is controlled and managed by supplier A&O GmbH. A&O GmbH is also your contact if you have any questions regarding your orders.

 

2.  Registration

 

2.1. What do I need to enter on the registration form?

To ensure that all relevant data for your order is saved in the database, please fill in all the fields in the form indicated with an asterisk (*). Registration is only valid if these fields are filled in. All other entries are optional. If you enter additional data, we can respond more quickly to queries about your orders.

 

2.2.  Why do I need the confirmation e-mail?

The confirmation e-mail for your registration is needed so that we can ensure that you registered in your name and you can save or print the data you entered.

 

2.3. Composition of the password?

Your password must have the following properties: 
- At least 8 characters
- At least 1 upper-case letter
- At least 1 lower-case letter
- At least 1 special character

 

3.  Login

 

3.1. Where is the login area?

The login area is always located at the top right of the screen. To place items in the shopping cart and submit orders, you must have already registered and be logged in. To log in, enter your e-mail address and password in the relevant fields. To register, choose “Create User Account” on the left.

 

3.2. I have forgotten my password. How do I get a new one?

If you have forgotten your password, click the “Forgotten password” link in the login area. You are then asked to enter the e-mail address you specified during registration. If you click “Send”, a new initial password is sent to the entered e-mail address.

 

4.  Search

 

What do I need to bear in mind when using the search function?

Every article in the shop has an article number (e.g. OMNI-1234). In the search, you can enter these numbers and search for the article if you already known the name.

 

5.  Ordering

 

5.1. What do I need to bear in mind when submitting an order?

You must register and log in before you can submit orders. As soon as you have logged in, you can place items in your shopping cart and submit your order.

 

5.2. Shopping cart 
5.2.1. I have placed an item in the shopping cart. What do I need to bear in mind here?

As soon as you have placed all the required items in the shopping cart, you can specify how many units of the items you want to order. For almost all products, an order unit specifies a minimum order quantity of 25. You can remove the articles from the shopping cart. To do this click the cross icon. 

5.2.2. If I have placed all the items for my order in the shopping cart and click “Order Now”, have I submitted my order?

No, if you click “Order Now” you go to a new page. On this page, you have to confirm your delivery address. At this point, your order is not yet submitted. You are still able to make changes.

 

5.2.3. I urgently need my order; are there ways of speeding up the process?

In the “Order Comments” text field, you can enter a requested delivery date. Once you have submitted your order, A&O GmbH will check your comments on the order. If there are questions, an employee will contact you. In exceptional cases, an express delivery can be authorised.

 

5.3. Order cannot be submitted? I have entered my delivery address, but I cannot continue the order process because the “Order Now” button is not active. How do I continue?

Before you can continue with your order, you must read and confirm the General Terms and Conditions (GTC). You cannot continue with your order until you have accepted the GTC by setting the checkmark.

 

5.4. Order overview 
5.4.1. What is the function of the order overview?

The order overview provides you with an overview of all your order data so that you can check it before you submit the order. To change e.g. quantities or the delivery address, click “Back” in the order overview.

 

5.4.2. When is my order definitively submitted and placed?

Your order is placed in the warehouse as soon as you click the “Order Now” button in the order overview. If you do not perform this step, the order is not forwarded.

 

5.5. Dispatch 
5.5.1. What happens after I have submitted my order?

You go to a new page on which a confirmation text is displayed. There, you are informed that an automatically created order confirmation will be sent to the e-mail address you entered. This e-mail also contains all your order data.

A&O GmbH looks into the delivery options and sends you a delivery confirmation by e-mail.

As soon as the package is sent to you, you receive another e-mail containing a dispatch confirmation.

 

5.5.2. I did not receive a confirmation e-mail. Why?

First check "My Orders", to ensure the order was submitted correctly. If it was not, look in the shopping cart and complete the order.

If the order was sent correctly and you still haven't received a confirmation e-mail, start by checking the e-mail address you saved under "Your Data". If an incorrect e-mail address is specified there, the confirmation was sent to this address.

If everything is entered correctly and you still haven't received a confirmation e-mail, please contact A&O GmbH (see point 9).

 

6.  Your orders

 

6.1. What is the meaning of the order status?

Three different statuses are possible for an order: 
1 = “In Processing” (A&O GmbH): 
The order was submitted correctly and is currently being processed. 
2 = “Shipped”: 
The items you ordered have all been dispatched to the specified delivery address. 
3 = “Cancelled”: 
You cancelled the order on the order date or A&O confirmed your cancellation at a later date.

 

6.2. Can orders be cancelled at any time?

Cancellation is possible up to midnight on the day the order was placed. Up until this time, you can cancel your order in “Your Orders”. After this time, cancellation via the shop is no longer possible.

If you want to cancel your order after this time, please contact A&O GmbH (point 9) and ask your contractual partner whether cancellation is possible.

 

7.  Change password

 

Under “Your Data” you can change and save your password at any time.

 

8.  Delete account

 

How can I delete my account?

If you want to delete your account, please send an e-mail to the provider Daimler (see point 11). Your account and all the saved data will be deleted and a confirmation will be sent to you by e-mail.

 

9.  Contact form

 

The “Contact” section contains a contact form, which you can use to report problems. Please use this tool and only contact the supplier or a contact at Daimler in exceptional cases.

 

10.  Supplier/operator

 

A&O GmbH
Elisabeth–Selbert–Str. 5
63110 Rodgau - Dudenhofen
Tel.: +49 6106 / 29099 – 0
Fax: +49 6106 / 29099 – 0
info@aundo-gmbh.de
http://www.aundo-gmbh.de/

Management: Achim Kreis, Heike Kreis
Management: Marian Buß
VAT ID no. DE 113531495
Tax no. 3522860437
Commercial register: HRB 7417

 

11.  Provider/Daimler Buses

 

EvoBus GmbH, Mercedesstraße 127/6 
70327 Stuttgart, Germany


If you have specific questions about print products from the web shop, contact the brand contact at: 
Mercedes-Benz Buses and Coaches = Ulrike Glöckler ulrike.gloeckler@daimler.com Phone +49621 393-2944
Setra = Juliane Hagmann 
juliane.hagmann@daimler.com  Phone +49 731181-9887
OMNIplus and BusStore = Irina Ceapraz 
irina.ceapraz@daimler.com Phone +49 731 181-9924  

Please note: The Daimler Buses web shop is an online service from A&O GmbH. The A&O GmbH general terms & conditions regarding business, delivery and payment apply.